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Allstream Announces IP-Based Enterprise Contact Centre Solution
Print This StoryAllstream Announces IP-Based Enterprise Contact Centre Solution
Alls28 September 2005
Allstream, one of Canada's leading
national business communication solutions providers, today announced the
deployment of its IP-based enterprise contact centre solution. An important
next step in the evolution of Allstream's overall contact centre strategy,
this fully-managed IP-based solution will enable enterprise customers to
implement a full suite of multimedia contact centre services and applications
quickly, reliably and cost effectively.
Allstream has made a significant enhancement to its existing Cisco
Systems- based contact centre infrastructure by deploying Cisco's leading IP-
based contact centre platform. As a result, Allstream's advanced solution now
offers the benefits of a scalable, IP-based multimedia contact centre allowing
agents to interact by voice, email, web chat and fax, and enabling customers
to significantly reduce operating costs while improving customer satisfaction
and loyalty.
"This next generation solution builds on our knowledge and expertise in
delivering compelling contact centre solutions for enterprise customers," said
John MacDonald, President, Allstream. "This also strengthens our leadership
position in offering innovative IP-based technologies to meet the changing
needs of businesses today."
"Allstream has a long and successful track record in building some of
North America's largest contact centres," said Terry Walsh, President, Cisco
Systems Canada Co. "Today's announcement signifies the ongoing evolution of
our longstanding relationship and common vision to offer innovative contact
centre solutions which leverage IP communications to deliver improved customer
service at lower operating costs."
Allstream is already deploying this new solution within its own contact
centres across Canada, leveraging its Professional Services expertise as part
of the implementation. The Company also continues to work with other key
technology partners such as Hewlett Packard (Canada) Co. to design and
implement contact centre solutions for its enterprise customers.
"Our focus on working with Allstream in a truly collaborative way will
help to deliver integrated contact centre solutions that enable enterprise
customers to be more agile and productive," said Paul Tsaparis, President and
CEO, Hewlett-Packard (Canada) Co.
Allstream's managed IP Contact Centre solution offers a range of
benefits:
- Increased contact centre productivity - Transforms the call centre
into a multimedia contact centre with feature-rich automatic call
distributor (ACD), Interactive Voice Response (IVR), and computer
telephony integration (CTI) services.
- Improved customer service levels - Access to a full suite of advanced
administrative and reporting tools (advanced scheduling, sophisticated
management tools, skills-based call distribution) for the effective
operation of the customers' call centre.
- Reduced costs - Leverage the power of converged IP technology while
maintaining consistent service quality. Provides a variable
"pay-per-user" model eliminating substantial up-front capital
investment.
- Rapid deployment -As a hosted "on demand" solution, customers can
quickly deploy an IP-based contact centre without the need to build
their own network infrastructure.
- Service reliability - ensure service reliability through Allstream's
industry leading national network that provides the quality of service
needed for converged IP networking.
For more information about Allstream's managed IP Contact Centre
solution, visit http://www.allstream.com.
About Allstream
Allstream is a leading communication solutions provider with a
world-class portfolio of Connectivity, Managed Services and Professional
Services. Focused on the business market, Allstream collaborates with
customers to create tailored solutions that meet their unique needs and help
them compete more effectively. Allstream is a division of Manitoba Telecom
Services Inc. (MTS), Canada's third largest communications provider with
approximately 6,600 dedicated employees focused on delivering outstanding
value to its customers. MTS has an extensive broadband fibre-optic network
spanning more than 24,300 kilometres, and provides international connections
through strategic partnerships and interconnection agreements with other
international service providers. MTS's shares are listed on the Toronto Stock
Exchange (trading symbol: MBT). For more information, please visit: http://www.mts.ca
and http://www.allstream.com.
Source: http://www.prnewswire.com/
All trademarks and copyrighted information contained herein are the property of their respective owners.
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