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Avotus Helps Biotech Company Manage its Telecommunications: Avotus ICM Usage Management Supports a Dozen Locations and Over 15,000 Employees13 December 2005
[http://www.avotus.com/ Avotus Corporation, the leading provider of communications expense management (TEM) and e-Procurement solutions, today announced that a major California-based biotechnology company has purchased [http://www.avotus.com/site/icm/usage_management.asp Avotus ICM Usage Management. The Avotus software will help the company manage its telephony usage by providing call accounting and detail recording, and identification of unusual calls and calling patterns, as well as call traffic and trunk utilization information. The company will also use the system to provide «911» emergency call notification and reporting.
Avotus ICM delivers online, Web-based management reports to telecom managers, and customized reports to line managers for their areas of responsibility. The call detail reports feature graphical highlights and offer drilldown capabilities to facilitate further analysis of usage patterns. Department-level reports, which are generated only when the usage management system detects conditions that are out of the norm, highlight the calls that require further analysis so managers can easily identify and correct the problem.
The customer will use the Avotus ICM Usage Management system to collect data from several [http://www.avotus.com/site/partners/tech_Nortel.asp Nortel PBXs, as well as a [http://www.avotus.com/site/partners/tech_Cisco.asp Cisco CallManager, which supports the company's Voice over Internet Protocol (VoIP) telephone network. The 911 monitoring system supports both the company's traditional and VoIP phones by sending notifications through pagers and emails to designated local management in the event of an emergency situation.
«We have built considerable momentum in helping companies to transform the way in which they source, buy, and manage their communications assets and spend with our Avotus ICM solutions,» commented Alan Gold, Avotus chief marketing officer. «But in addition to solving TEM challenges, an equally important part of the solution is to manage day-in, day-out communications usage issues. Our Avotus
ICM Usage Management is the industry's leading solution for customers requiring a solution for their call accounting, traffic reporting and other telephony tracking needs. And, since it is certified on multiple platforms from Cisco, Nortel and Avaya, it is ideal for companies moving toward IP and converged communications, even in mixed environments. We are the only vendor who can make that claim.»
About Avotus
Avotus is the leader for groundbreaking technology-based [http://www.avotus.com/Site/icm/tem_overview.asp telecommunications and data expense management (TEM) solutions. The company has a 20-year history of empowering companies of all sizes to gain lasting control over their complete worldwide communications environment through the effective management of their landline, wireless, data and converged communications spend. Only Avotus brings together [http://www.avotus.com/site/icm/electronic_procurement.asp e-Procurement, Expense, and Usage management into a fully integrated solution. Avotus provides dramatic and verifiable cost savings of as much as 50% of an enterprise's current communications spend and a triple digit in-year ROI. Combining technology, automation, communications experts, and industry best practices, Avotus solutions make it possible to not only realize significant spend reduction but to continuously verify and permanently implement all cost and process improvements. Avotus offers the widest, deepest and most flexible solution set available including an onsite enterprise implementation, a hosted Web service, and a completely outsourced value-added managed solution.
For more information about Avotus communications management solutions, customers, and partners, visit www.avotus.com.
Avotus Corporation is a registered trademark, and Avotus Intelligent Communications Management is a trademark of Avotus Corporation. All other trademarks are the property of their respective owners.
EDITORS – For further information:
Jo Martell
Avotus Corporation
1 Van De Graaff Dr.
Burlington, MA 01803
781-238-4455 Ext 222
Sandy McLaughlin
Soucy Communications Group
162 Great Rd.
Acton, MA 01720
978-266-1700
Source: prweb
All trademarks and copyrighted information contained herein are the property of their respective owners.
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