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Division of Carphone Warehouse Adopts 3G CRM and Billing Solution5 February 2005
Martin Dawes Systems has announced its flagship billing and CRM system, DISE 3G, has been adopted as the strategic business customer care solution by Opal Telecom, the Business to Business Telecoms division of the Carphone Warehouse.
Opal chose DISE 3G based on its enhanced CRM functionality and features required to address the dynamics of the UK telecoms market, such as its multi-service capability (fixed, mobile and data), which will allow Opal to offer true converged services to its customers, with all services presented on a single bill if required.
In conjunction with the new CRM functionality, DISE 3G will give customer service agents at Opal a new, enhanced view of customers' life cycle and history, facilitating more intuitive and focused service delivery.
Phil Haslam, Customer Operations Director at Opal Telecom, commented: "DISE 3G gives us a great opportunity to significantly improve our billing operations, delivery and presentation whilst at the same time delivering greater efficiency to our CRM capabilities. Delivering excellent customer service and value for money is the cornerstone of Opal's proposition and I believe DISE 3G will help us to preserve such values whilst the business continues to grow and transform in the coming years".
DISE is in use by many of the leading operators across Europe including Orange France, Vodafone, 02 UK and BT Retail. The integrated end to end billing and subscriber management solution was developed in recognition of the fact that corporate customers are a service provider's most valuable asset. Martin Dawes Systems developed DISE 3G to enable service providers to remove the silos commonly associated with subscriber management, providing a comprehensive single source of information that allows them to deliver the best possible care to their premium paying customers.
Tom Hodgson, Martin Dawes Systems' director of sales & marketing, said of the new Opal deal: "We are delighted to sign up Opal Telecom to our DISE 3G convergent billing solution. The system was designed to make it easier for customer service agents to give great service, through easy access to integrated CRM and billing information. With the progression of local loop unbundling and wholesale line rental, DISE 3G can offer service providers the advantages of a single converged bill including their new fixed WLR2 line services, strengthening their exclusive relationship with customers."
Source: 3G
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