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New high-tech customer for DHL's Staufenberg logistics center

The services provided to etelon will cover the entire supply chain, from the acceptance of goods to inventory management to delivery to the end customer. Cell phones with SIM cards are packaged together with personalized documents at a specialized warehouse for order picking and dispatch preparation. Thanks to the modern infrastructure and the central location of the Staufenberg Logistics center, DHL Fulfilment can offer especially late cut-off times. Customers can order cellular devices online for next-day delivery as standard parcels until 8 p.m. and as express parcels until 10 p.m.

Cell phones with contracts make up about 90% of all orders from etelon. Direct contact with the customers is necessary in these cases, so that the buyers' identity can be verified. DHL offers an Ident-Versand service, in which the recipient's identity is confirmed. Per etelon's regulations, the cell phone is handed over to the recipient only after a 100% identity match has been established. As soon as the recipient has signed the original contract documents, the delivery information is submitted in advance to etelon electronically. Even though the physical contract documents have not yet been received, etelon immediately activates the cell phone. In addition to this, the customer can at any hour call up the current status of their shipment online and automatically receive an SMS text message or e-mail update.

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