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PAR3-EnvoyWorldWide Receives Patent for Multi-Mode Message Routing and Management31 March 2006
PAR3 Communications, a leading provider of enterprise customer communication solutions and business continuity notifications, announced today that the U.S. Patent and Trademark Office has awarded it patent number 6,999,565 titled, "Multi-Mode Message Routing and Management." This third patent for EnvoyWorldWide, which was acquired by PAR3 in December 2005, has been issued for the company's technological innovation to transmit messages composed on one or more input devices to a person or persons via multiple communication devices.
Companies across a wide variety of industries are leveraging the company's services to automate time-sensitive notifications for emergency communications, employee accountability initiatives and event-triggered alerts. For unplanned events requiring immediate response, the PAR3-EnvoyWorldWide solution facilitates response team activation, real-time decision making and critical information dissemination.
The patent also recognized that in the case of multi-device delivery, the organization may establish escalation rules and specify conditions when different communication devices may be used to ensure the message is received. The system described can determine whether a message has been received, as well as automatically notify the sender through real-time message tracking. In addition, the system is capable of sending messages with embedded questions, and facilitating multi-question surveys.
"Immediate communication is critical to recovery during any unplanned event and this patent points to our commitment to deliver unmatched notification services for both customer and business continuity communications," said David Page, senior vice president and general manager, Business Continuity, PAR3-EnvoyWorldWide. "It is our intent to protect the company's intellectual property, while we continue to focus on innovating new and better ways to ensure time-sensitive information is delivered to the right party via any available device."
About PAR3 Communications, Inc.
Seattle-based PAR3 Communications, Inc., now with EnvoyWorldWide, provides end-to-end customer communication solutions from a single, proven source. The company's automated, interactive notification solutions meet the needs of the entire enterprise, from collections and customer service to the communication of unplanned events that threaten the continuity of business operations. The solutions are a blend of advanced multi-channel applications built upon enterprise software, delivered through a software services model. Businesses such as Progressive Insurance, T-Mobile, Medco, Bear Stearns, Nextel Partners and Symantec use the company's technology to leverage their rich enterprise-level customer data to proactively and personally interact with their customers with timely, relevant information. For more information visit http://www.PAR3.com or http://www.envoyworldwide.com .
PAR3 Communications and EnvoyWorldWide are registered trademarks of PAR3 Communications, Inc.
For more information:
Mary Anne Gunn Hally Wax
PAR3 Communications Text 100 for PAR3
206-353-0535 206-267-2003
maryanne.gunn@par3.com hallyw@text100.com
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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