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SupportSoft Announces Newest Version of Automated Broadband Installation Software19 May 2006
SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced the newest version of its SmartAccess(TM) software for the automated installation of triple play services. The new version of SmartAccess builds on the software's current Web-based installation features, and adds the ability for broadband customers to more easily install next-generation services such as IPTV or VoIP or value-added services such as wireless networking.
SmartAccess lets subscribers determine if their computer system qualifies for a high-speed connection and, if so, speeds installation by automating the activation process. The solution's Web-based installation process gives service providers the flexibility to optimize the installation process in real time, including the ability to deploy additional, value-added service offerings as part of the installation process. New features in SmartAccess provide capabilities for:
-- Wireless networking configuration -- to guide the user through an
automated process for installing a wireless network and a broadband
connection concurrently, and verify that the wireless network is
working properly and securely.
-- Multi-play service installation, which is designed to be extensible to
all multi-play services including VoIP, IPTV and wireline/wireless
convergence. Once the customer has a high speed data connection,
digital service providers can easily upgrade the subscriber to other
services in a fast, efficient manner. Moreover, digital service
providers can verify that all services are working correctly and are
not in conflict with one another through integration with SupportSoft
ServiceVerify(TM) software.
-- Zero-touch installation -- when used in conjunction with
ServiceGateway(TM), SupportSoft's solution for remote gateway
management, allows a subscriber to more easily configure their modem
in order to get their broadband connection up and running more
quickly. This capability also provides digital service providers more
flexibility in potentially offering their broadband service via
indirect sales through retail outlets.
-- Dynamic data services -- to allow service providers to offer broadband
service dynamically, including the ability to continually and easily
offer new options during the installation process. As a result,
service providers can introduce new revenue generating services in
response to customer demands in real time.
-- Support for industry specifications including DSL Forum's TR-064
specification, a LAN-side DSL CPE configuration specification designed
to ensure that DSL modems can be easily configured and activated. In
addition, support for industry specifications can minimize deployment
costs for digital service providers, while maximizing their
flexibility in deploying and using a variety of hardware devices.
Broadband usage continues to grow worldwide. For example, China's broadband population is growing at a rate of over 90% per year, and is expected to pass the US in total broadband subscribers by late 2006 to become the largest community of broadband users in the world(1).
"Service providers face different issues in different parts of the globe. In Europe and North America, the key goal is to decrease operational costs while increasing customer satisfaction. However, in China and other parts of Asia, scalability is the key to successful broadband delivery. No matter the case, installation automation is key. SmartAccess is designed to help digital service providers scale to meet the demand of broadband growth by automating service installation, and help service providers grow in the future by providing a platform for future service delivery," said Richard Caballero, director of product marketing and management at SupportSoft. "Moreover, SmartAccess enables digital service providers to move from a static provisioning environment to a dynamic provisioning environment, where remotely managed gateways, smart devices and multi-play services become the norm."
SmartAccess is a part of SupportSoft's comprehensive support automation software portfolio, which includes self-healing, self-service and assisted- service solutions. SupportSoft's Digital 360 product vision provides for one automated customer experience, one integrated support environment for subscriber self-service, customer service representative and technician assisted service, and one, complete view of the network and customer environment for rapid problem diagnosis and resolution, regardless of which triple or multi-play service is delivered.
(1) http://www.websiteoptimization.com/bw/0601/
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to automatically resolve IT technical problems for enterprises and enable triple play service automation for VoIP, IPTV or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Bharti, Charter Communications, Comcast Communications, Cox Communications, The Carphone Warehouse, Time Warner, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, Kimberly-Clark, Procter & Gamble, Sony, Symantec and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include CGI, CompuCom, CSC and IBM Global Services. For more information visit http://www.supportsoft.com.
This press release contains forward-looking statements that relate to future events and include, but are not limited to, the demand and opportunity for additional digital services, the expected growth of broadband usage, and the expected benefits of the announced product. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements, including, but not limited to: the ability of providers to achieve broad adoption and acceptance of broadband products, the compatibility of different types of software with different types of hardware and software platforms, system failures that may cause an interruption in a subscribers' use of the solutions, the rapid pace of technological change, the impact of continued economic downturns as well as other risks detailed from time to time in our SEC filings. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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